Return and Refund Policy
Last updated: April 01, 2021
Thank you for shopping at Zyanna operated by Zyanna Products & Services Private Limited.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Zyanna Products & Services Private Limited, 144/1 NARASINGHA DUTTA ROAD HOWRAH, WEST BENGAL 711101 INDIA
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Service refers to the Website.
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Website refers to Zyanna, accessible from https://zyanna.com/
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: contact@zyanna.com
- By visiting this page on our website: https://zyanna.com/my-account/
- By phone number: +91 9007523900
- By mail: 144/1 NARASINGHA DUTTA ROAD HOWRAH, WEST BENGAL 711101 INDIA.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- Product isn’t used or damaged
The following Goods cannot be returned:
- The supply of Goods made to your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
144/1 NARASINGHA DUTTA ROAD HOWRAH, WEST BENGAL 711101 INDIA.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Shipping Policy
ZYANNA PRODUCTS & SERVICES PVT LTD (“we” and “us”) is the operator of (https://zyanna.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
ZYANNA PRODUCTS & SERVICES PVT LTD will happily accept returns due to change of
mind as long as a request to return is received by us within 7 days of receipt
of item and are returned to us in original packaging, unused and in resellable
condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(ZYANNA PRODUCTS & SERVICES PVT LTD) will refund the value of the goods returned
but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
ZYANNA PRODUCTS & SERVICES PVT LTD will happily honor any valid warranty claims,
provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect ZYANNA PRODUCTS
& SERVICES PVT LTD to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
ZYANNA PRODUCTS & SERVICES PVT LTD will ship to P.O. box addresses using postal
services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid.
ZYANNA PRODUCTS & SERVICES PVT LTD pre-calculate these costs and display them at
checkout and give customers the choice of pre-paying these duties and taxes, or
choosing to pay them separately upon arrival in your destination country. ZYANNA
PRODUCTS & SERVICES PVT LTD encourage customers to pre-pay duties and taxes as
pre-paying these will facilitate a faster delivery time as they will be less
likely to be subject to delays at customs at their destination country.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to ZYANNA PRODUCTS & SERVICES PVT LTD at the
customers expense, and the customer will receive a refund for the value of goods
paid, minus the cost of the return shipping. The cost of the initial shipping
will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at contact@zyanna.com
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: contact@zyanna.com
- By visiting this page on our website: https://zyanna.com/my-account/
- By phone number: +91 9007523900
- By mail: 144/1 NARASINGHA DUTTA ROAD HOWRAH, WEST BENGAL 711101 INDIA.
